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Monday, April 7, 2014

Of Pakistanis owning a mobile phone and using a network, 97% of Warid users say they are happy with the quality of network service provided by the company; Mobilink is second at 95%. GILANI POLL/GALLUP PAKISTAN

Islamabad, Apr 07, 2014

According to a Gilani Research Foundation Survey carried out by Gallup Pakistan, of Pakistanis owning a mobile phone and using a network, 97% of Warid users say they are happy with the quality of network service provided by the company; Mobilink is second at 95%.

A nationally representative sample of mobile phone owning adult men and women, from across the four provinces was asked “How happy are you with the quality of network service provided by your mobile company?” Responding to this, 54% of Warid users said they were very happy with the quality of their network service, 43% said they were somewhat happy and 2% replied not happy at all. For Mobilink, 56% of the respondents said they were very happy, 39% said somewhat happy and 4% said not happy at all. With regards to Telenor, 37% of the users were very happy whereas 57% were somewhat happy and 7% not happy at all. 43% of Zong users claimed they were very happy with their network compared to 48% who were somewhat happy and 8% who were not happy at all. For Ufone, 47% said very happy, 42% said somewhat happy and 10% replied not happy at all.



Question:How happy are you with the quality of network service provided by your mobile company?”
Source: Gallup and Gilani Survey

the Pakistani affiliate of Gallup International Association
The study was released by Gilani Foundation and carried out by Gallup Pakistan, the Pakistani affiliate of Gallup International. The recent survey was carried out among a sample of 1650 men and women in rural and urban areas of all four provinces of the country, during Mar 03, 2014 – Mar 10, 2014. Error margin is estimated to be approximately ± 2-3 per cent at 95% confidence level.


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